CANCELLATION POLICY

We kindly ask for you to take the time to read our policies below: All deposits are 100% non-refundable Text or call (201)675-3208 if you have any appointment changes or for any further information on any service you may leave a voicemail with your name, date and service requested NO EMAIL CANCELLATIONS. Please reach out to us as early as possible if you wish to cancel. We have a cancellation policy which is a fee of 30% of the service when you cancel without a 48 hour notice of your scheduled appointment. Lash Services - All new clients must book a full set and removal (if needed) as we can’t work over any previous lash work that was not performed by any of our technicians. Any clients with any allergies/sensitivities or eye conditions must contact us before booking for eyelash extensions as you would require a patch test first. Clients must arrive on time as appointments are booked well in advance and any lateness beyond 15 minutes of scheduled appointment will be canceled and the deposit will be forfeited. If you cancel your appointment without at least a 48 hour notice you will be charged 30% of the service appointment that was missed. If clients schedule a lash refill with less than 50% of the extensions left you must advise your provider in advance as more time will be needed during your appointment and you will pay for a full set even though you are within your 14 days. Facial Services: Please arrive a few minutes earlier than your appointment as we need time for the consultation and to fill out your forms. Avoid direct sun exposure after your facial and continue to use sun protection (SPF) daily regardless of the weather. If you are sunburnt or have cuts/abrasions & broken skin please wait to until your skin is healed to book your next facial with us. Do not apply makeup after your facial for at least 24 hours. No hair removal should be performed directly before or after a facial Discontinue any acne topicals/retinols (adapalene, tretinoin, etc.) at least 1 week prior to your scheduled appointment. If you have any questions regarding our services please do not hesitate to reach out to us! We’re always here to answer any questions. Thank you & we can’t wait to meet you! - Pretty Lash & Aesthetics